All in stock orders are shipped within 3 working days from purchase. Both our standard and express shipping is tracked and signed for, guranteeing you recieve your order.

Note: Please allow up to an additional 2 days to process any sale items or new releases.

For any order enquirires please email: Support@TheHausOfParis.com

(Monday - Friday: 10am - 8pm)

.

Press Relations: Info@TheHausOfParis.com

All items available for pre-order will have delivery information in the description - please read carefully.

Any orders containing pre-order items will be sent when the pre-order is in stock. If you'd like to order both in stock and pre-order items and have the in stock items dispatched, please make two seperate orders.

***WE OFFER A 14 DAY WINDOW TO REQUEST A RETURN***

NOTE: We do NOT offer refunds or returns on any delicate items (such as tights, mesh and grid knit sets or any bodysuits)

We WILL accept returns/exchanges on the basis that the item(s) is/are faulty.

If you would like to exchange an item for a different size, we are happy to assist- products must be unworn, and in a saleable condition.

NOTE: Replacement items/refunds will be issued once item(s) are received (Processing requires 3-10 working days)

Customers are responsible for shipping costs on returns/exchanges. We suggest sending items via Signed For, to ensure we both have proof of delivery.  If your parcel is worth more than £50, then send via special delivery to ensure you have insurance in the unfortunate event of loss. 

Keep your tracking code safe!